Tag Archives: suppliers

DPMO

Question My question concerns the process performance metric DPMO (defects per million opportunities). I want to use this to quantify a particular supplier’s performance. My question is, is the number of defects referred to in the calculation the number of … Continue reading

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ISO Certification and Suppliers

Question I work for a small family company that purchases items and potentially processes or packages them into heat protection materials. One of my existing customers is asking for ISO certification for some materials that I will sell to them. … Continue reading

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ISO 9001: Product Development and Customer Satisfaction

Q: Does a company certified to ANSI/ISO/ASQ Q9001-2008 Quality management systems — Requirements that produces raw materials for a customer according to their written specification also, as a raw material supplier, have a responsibility under ISO 9001 to meet the … Continue reading

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ISO 9001 clause 7.4.1, supplier control

Q: My interpretation of  ISO 9001:2008 Quality management systems–Requirements regarding supplier control as addressed in clause 7.4.1 Purchasing process is that suppliers who would require evaluation, selection and registry, would be those who supply products (or services) which affect subsequent product realization, … Continue reading

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ANSI/ASQC C1-1996 supplier testing

Q: I need clarification on the following, please: ANSI/ASQC C1-1996 — Specification of General Requirements for a Quality Program — has been included in the required specifications from a prospective customer. Section 3.3.4 states (in the last sentence) “Furthermore, the … Continue reading

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