I have a few questions about employee training records. My company is certified to ISO 9001:2008 Quality management systems–Requirements
, and we are considering transitioning to electronic records. However, we don’t know what the requirements are from an ISO perspective. Specifically, we want to know:
1. Do we need to retain hardcopy originals, or can we just keep the scanned electronic copies?
2. Does a record need to be in each individual’s file, or can there be a spreadsheet, cross reference-type matrix?
3. How long do they need to be retained?
4. Are there different requirements for environmental and safety type training records?
A: Thank you for contacting the ASQ Ask the Experts Program. Responses to your specific inquiries follow:
- You may retain records in any format or media you desire. You do not need both hardcopy and electronic.
2. You may use a spreadsheet matrix.
3. Retention times are your determination. Consult with the corporate attorney as to any requirements from the U.S. Equal Employment Opportunity Commission to protect yourself if there is a lawsuit (assuming your organization is located in the United States).
4. Check with the U.S. Occupational Safety and Health Administration (OSHA) and the U.S. Environmental Protection Agency (EPA) regarding requirements for these records. These are outside the scope of ISO 9001.
Voting member of the U.S. TAG to ISO/TC 176 – Quality Management and Quality Assurance
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Geometrica Builds ISO 9001 QMS on Wiki, ASQ Knowledge Center
Geometrica, a manufacturer of domes and free-style structures, used a wiki to document its ISO 9001:2008 quality management system. The company attributes its fast track to certification—nine months from beginning to certification—to the ease and efficiency of wikis. Read the case study.
Consultants’ Style: Sometimes Less Is More, Quality Progress
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