Tag Archives: customer requirements

ISO 9001: 2015 Clauses 4.1 and 4.2

Question Let’s start with clause 4.2. What level of detail is required here? Is “supplier” or “customer” sufficient, or is it required to drill down from there to specific suppliers or customers? We have hundreds of suppliers and many more … Continue reading

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ISO 9001 & Time to Retrieve Records

Q: I am looking for an interpretation for ISO 9001:2008 Quality management systems–Requirements, clause 4.2.4 Control of records: “Records shall remain legible, readily identifiable and retrievable.” What is considered readily retrievable (i.e., 24 hrs, 48 hrs, 8 hrs, 1 hr)? I … Continue reading

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