Q: I was wondering if ASQ has any good information on managing QMS documentation. My company is working right now on finding a solution for a better way to manage QMS documentation. We have previewed some QMS document management software but think we can do all of the programming in house with Microsoft SharePoint. If you have any suggestions I would love to hear them.
A: Thank you for contacting ASQ. According to The Quality Improvement Glossary by Donald L. Siebels, a quality management system is “a formalized system that documents the structure, responsibilities, and procedures required to achieve effective customer satisfaction levels”. The ASQ Knowledge Center has over 100 resources on the topic of quality management systems and documentation.
- One of ASQ’s resources that you may find particularly helpful is a recent case study on a company that used a wiki to document its QMS:
For more information, please see the references listed at the end of the case study, including the following:
“After Geometrica attained ISO 9001:2008 certification in 2009, it wrote—and improved—this case study on a wiki. Visit Geometrica’s “living” case study
- A little older resource, but this eBook might be helpful:
- You may also want to take a look at this October 2010 Quality Progress article:
“Get Your Ducks in a Row: A step-by-step guide to implementing an ISO 9001 quality management system” (See section on “Gathering, managing information”)
- Sample Quality Manual (for a fictitious service organization):
(See section 4 on Documentation)
I hope that this information is helpful. Please feel free to contact me with any questions or if you need additional assistance.
ASQ Research Librarian