Author Archives: Ask The Experts

Audit Timeline

Question What is the ASQ recommended time frame between an auditee receiving a final audit plan and the audit commencing at the auditee’s site? Answers From Charlie Cianfrani: ASQ does not have a recommendation! From George Hummel: This is not … Continue reading

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Is Certification Revocable?

Question If a company is ISO 9001: 2015 certified, is it revocable? Answers From Jim Werner: A company can indeed have its certification revoked.  Being certified means the company has established a qualify management system that meets the requirements of ISO9001:2015.  … Continue reading

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Transition to ISO 9001: 2015

Question We are in the process of reviewing our policies and procedures to be compliant with the ISO 9001: 2015 standard. When converting from ISO 9001: 2008 to ISO 9001: 2015, how should the version control be handled? Should we … Continue reading

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Cleanrooms, Classes, and Control Charts

Question My question has to do with cleanroom monitoring, specifically particle counts. Using ISO 14644-1: 1999, (we are still transitioning to the new standard). We have 27 test sites in our cleanroom. Our Particle Counter takes 10 readings per minute … Continue reading

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Customer Satisfaction

Question The question is about 9.3.2.1 in IATF 16949. It said the input to management review shall include (f) customer satisfaction. Because that clause is supplemental to ISO 9001, 9.3.2, where C (1) customer satisfaction and feedback from relevant interested … Continue reading

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Clauses vs. Elements in ISO Standards

Question What, if any, is the difference between the words “clause” and “element” in ISO standards? Specifically, “customer shall conduct an internal audit addressing all elements of the management system.”  And, at what level is this in the standard, eg, … Continue reading

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ISO Certification and Suppliers

Question I work for a small family company that purchases items and potentially processes or packages them into heat protection materials. One of my existing customers is asking for ISO certification for some materials that I will sell to them. … Continue reading

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