I work for a small family company that purchases items and potentially processes or packages them into heat protection materials. One of my existing customers is asking for ISO certification for some materials that I will sell to them. The material I’m trying to sell him comes from my supplier who is ISO 9001 certified, but my company is not. How can I show my customer that my supplier is ISO certified without the customer knowing who my supplier is?
The company is doing a value added process, and not a distributor. As a result, if the customer is demanding ISO 9001 certification from the company, they need to make the decision, do they want to do business with the company? If so they need to pursue certification. If they do not want to pursue certification, they should tell the customer they do not want to pursue certification. The customer can make the decision whether they will purchase product from the company. I have had an experience where I did not want to do an audit with a company. We told the customer, we will not do it. The customer responded and came back with a reasonable proposal. They wanted the business.
John G. Surak, PhD
Surak and Associates
A member of Stratecon International Consultants
First, ISO certification is for a company’s quality management system, not for particular materials. I would let the customer know, on company letter head, that: “We certify that the materials we purchased are from ISO 9001 certified suppliers only. The name of these suppliers is company confidential.”
James D. Werner
Medical Device Quality Compliance, LLC
For more on this topic, please visit ASQ’s website.