Q: I am a consultant and I have helped a dozen of companies receive certification to ISO 9001-2008: Quality management systems–Requirements. A recent client requested a specific registrar that is different than the one I have used before. That registrar states that per ANAB, the stage 1 audit must be conducted on site at the company being certified. My prior registrar claims that they do not know of this requirement. After a review of the documents and records sent to them, they conduct the stage 1 in a teleconference. Who is right?
A: No one can speak for ANAB and the requirements they have for certification bodies (CBs) for each standard except ANAB. For some standards, ANAB documents specifically state that stage 1 audits can be conducted on-site or remotely. However, in some cases, ANAB requires CBs to apply for accreditation to use Computer Assisted Auditing Techniques (CAAT).
I would recommend that a representative of the organization seeking certification formally ask for an explanation as to why remote auditing techniques cannot be used to conduct a stage 1 audit for conformity to ISO 9001:2008.
For more information about remote auditing techniques for internal and external audits you may want to consider reviewing material in the book eAuditing Fundamentals: Virtual Communication and Remote Auditing published by ASQ Quality Press.
ASQ Fellow, ASQ CQA
ASQ Quality Press Author
Member of the U.S. TAG to ISO/TC 176 on Quality Management and Quality Assurance
Quality WBT Center for Education/J.P. Russell and Associates
Browse the free, open access content below, or find more in the ASQ Knowledge Center.
Know and Follow ISO 19011’s Auditing Principles
The auditing principles of ISO 19011 call for ethical conduct, fair presentation, professional care, independence, and an evidence based approach. The ethical conduct principle is realized throughout the standard because it is the cornerstone of auditing. Read more.
10 Auditing Rules
Abstract:By following ten guidelines, auditors can significantly improve the effectiveness of audits. Read more.
The Future of Quality Management Research
Quality Management Journal
Members of the Quality Management Journal editorial board share their insights on the future of quality management research. Read More.
Explore the ASQ Knowledge Center for more case studies, articles, benchmarking reports, and more.
Browse articles from ASQ magazines and journals here.