Monthly Archives: September 2012

Using A3: Toyota’s process improvement tool

Q: I’m interested in obtaining more information about A3, a process improvement tool created by Toyota.  Do you have any resources that explain the ways to use A3 or offer a template? A: Thank you for contacting ASQ.  I found … Continue reading

Posted in Other | Tagged , , , ,

Modifying Programmable Logic Controllers (PLCs)

Q: I am seeking a standard to monitor, control and communicate existing Programmable Logic Controller (PLC) program changes. We have a team of 15 electricians. They have access to various machinery and their PLCs. They can make modifications to majority … Continue reading

Posted in 18001 - Occupational Health and Safety | Tagged , , , , , , | 1 Comment

Difference Between ISO/IEC 17025 and ISO 10012

Q: I am updating the instrumentation section of a product fabrication specification to replace a cancelled military specification (MIL-STD 45662) that specified calibration systems requirements.  I am looking for an industry standard that provides requirements/guidance for documentation of our established … Continue reading

Posted in ISO 17025 - Testing and Calibration Laboratories, ISO 9001 - Quality Management Systems, Metrology | Tagged , , , , , , | 2 Comments

Root cause analysis samples

Q: I am looking for samples of a RCA.  I will be doing training on that topic and I would like to have some samples to use with the participants.  A: Thank you for contacting ASQ and the Quality Information … Continue reading

Posted in Quality Tools, Root cause analysis | Tagged , ,

GR&R Study on a Torque Wrench

Q: I need information on performing a Gage R&R on a torque wrench. We are using the wrench to check customer parts. A: For reference on both variable and attribute Gage R & R techniques, a good source is the … Continue reading

Posted in Metrology | Tagged , , , , , ,

AQL for Electricity Meter Testing

Q: We have implemented a program to test electricity meters that are already in use. This would target approximately 28,000 electricity meters that have been in operation for more than 15 years. Under this program, we plan to test a … Continue reading

Posted in Statistics, Z1.4 & Z1.9 - Sampling | Tagged , , , , , ,