Monthly Archives: August 2012

ISO 9001: Product Development and Customer Satisfaction

Q: Does a company certified to ANSI/ISO/ASQ Q9001-2008 Quality management systems — Requirements that produces raw materials for a customer according to their written specification also, as a raw material supplier, have a responsibility under ISO 9001 to meet the … Continue reading

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ISO 9001 7.6a Calibration and Traceability

Q: ANSI/ISO/ASQ Q9001-2008 Quality management systems — Requirements, clause 7.6a states, in part: “Where necessary to ensure valid results, measuring equipment shall a) be calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable … Continue reading

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Force field analysis

Q: I am trying to get information on Force Field Analysis.  Can you please provide me more details on the subject? A: Thank you for contacting ASQ.  I received your request for more information regarding force field analysis.  The Quality Improvement … Continue reading

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ISO 9001 Second-Party Audits and Confidential Information

 Q: I am auditing contractors involved in a huge project of ours, and from time to time when I ask for information (risk register, management review meetings, etc.), they say it is confidential.  Where is the limit for confidentiality and how I should … Continue reading

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Six Sigma case studies (industries: software, manufacturing, service)

Q: I would like to browse through detailed Six Sigma Case Studies. I do not mind making a payment for detailed case studies in the fields of manufacturing, services and software. Kindly direct me to the requisite links please. A: … Continue reading

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Scope of ISO 19011:2011

Q: During a quick review of a recently revised standard, ISO 19011:2011– Guidelines for auditing management systems, we noticed that it is shorter than ANSI/ISO/ASQ 19011S:2008. Also, we are wondering why there are no references to auditing the requirements in ANSI/ISO/ASQ … Continue reading

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ISO 9001:2008 and Reasons to Obtain Third-Party Certification

Q: I have a question regarding an excerpt about ISO 9001:2008 — Quality management systems –Requirements, from the ISO webpage, which is below: “…Although certification is not a requirement of the standard, the quality management systems of about one million organizations have been audited and … Continue reading

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