Monthly Archives: June 2012

Cost of Quality (COQ)

Q: Hello, I am having trouble locating basic summary information about the “cost of quality” for various industries.  In brief: what is the cost of NOT having good quality in specific industries, such as automotive.  Put another way, what is … Continue reading

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ISO 17025 Clause 5.4.2 – Selection of Methods

Q: We are working with the Mexican Accreditation Entity (EMA) for certification to ISO/IEC 17025:2005 General requirements for the competence of testing and calibration laboratories. Clause 5.4.2 states: The laboratory shall confirm that it can properly operate standard methods before introducing the tests … Continue reading

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Voice of the customer (VOC)

Q: I’m looking for general information on “Voice of the Customer”.  Specifically, I’m putting a slide show presentation together and was interested in any guidance that you could offer, thanks. A: Thank you for contacting ASQ and the Quality Information … Continue reading

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Visual Fill Requirements

Q: I work for a consumer products company where more than 60% of our products have a visual fill requirement. This means, aside from meeting label claim, we must ensure the fill level meets a visual level. What is the … Continue reading

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Design of experiments (DOE)

Q: I am looking for research articles or review papers on Design of experiments (DOE) specially focused on Response surface methods, Split Plot designs, MANOVA, and Repeated measures designs and analysis.  Any help to locate these articles will be greatly appreciated. … Continue reading

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Quality in Radical Innovation

Q: Design for Six Sigma (DFSS) involves the discovery, development, and understanding of critical to quality areas and fosters innovation. However, studies have shown that using focus groups, interviews, and etc., based on current users only bring forth ideas relative … Continue reading

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Defining Qualification, Verification, and Validation

Q: I understand the hierarchy, but I would be hard pressed, if asked, to give a clear definition of the terms: qualification, verification, and validation. Can one of the experts help explain these terms? Thank you. A: This is a … Continue reading

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ISO 9001 & Time to Retrieve Records

Q: I am looking for an interpretation for ISO 9001:2008 Quality management systems–Requirements, clause 4.2.4 Control of records: “Records shall remain legible, readily identifiable and retrievable.” What is considered readily retrievable (i.e., 24 hrs, 48 hrs, 8 hrs, 1 hr)? I … Continue reading

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AS9100C: Scoring the Aerospace QMS

Q: I’m reviewing the scoring method used for auditing AS9100 Rev. C  – Requirements for Aviation, Space and Defense Organizations, and I don’t see any verbiage to show what would be considered an acceptable overall score. I’m curious to know … Continue reading

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Calibration of AutoCAD Software

Q: To what extent must an engineering firm, specializing in railway infrastructure and transportation, have its AutoCAD software “calibrated” or verified? Also, what about software designed to calculate earthwork quantities for railway alignments laid out on topographic mapping for all … Continue reading

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