Q: I am a senior member of ASQ. I plan on giving a two to three hour workshop on quality culture at my company. Do you have any audiovisual materials and/or examples from other successful companies that I could use for my slide presentation? I would really appreciate it if you could provide me with more information on creating a quality culture.
A: According to The Quality Improvement Glossary by Donald L. Siebels, quality culture “consists of employee opinions, beliefs, traditions, and practices concerning quality within an organization”.
For more on this topic, please visit ASQ’s website.